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Why the Present Document

The present document describes how personal data of users are processed in this website. Data are processed in compliance with lawfulness and fairness requirements and with the applicable regulations principles of need, fairness, lawfulness, transparency and confidentiality) strictly in line with the aims set forth in this privacy policy.

Personal data are processed by illycaffè S.p.A. (hereinafter referred to as "illycaffè" or the "Company") also building on technology innovation with a view to minimizing – with proper prevention measures – the risk of destruction or loss, including accidental loss, unauthorised access of data or processing actions which are illegal or incompatible with the aims for which data have been collected. Data will only be processed to achieve the aims described in this privacy policy and in other policies notified to users as their data are collected.

Data are retained and processed for the time required to achieve the aims of the processing and in compliance with any applicable regulations. Data will be entered in databases, including IT databases.

This privacy policy is also intended as a summary notice, pursuant to Regulation (EU) 2016/679, to users of web services of this website to protect personal data that may be accessed electronically on:

unicaffe.illy.com

the opening page of this website.

This privacy policy is strictly referred to the present website, not for other websites that users may access by clicking on the relevant links. These websites are independent data controllers (save as for the Company websites, such as the e-shop) and therefore reference must be made to the relevant policy.

This privacy policy is also based on the recommendation n. 2/2001 that the European Data Protection Authorities – i.e. members of the Working Group set up in line with article 29 of the directive 95/46/EC – adopted on 17 May 2011 to identify a series of minimum standards on online collection of personal data, in particular procedures, time limits and nature of data. Data controllers are required to provide users with the relevant information when they visit their web pages irrespective of the aims of the access.

The server hosting the website is located at: Engineering D.Hub S.p.A. - Via Carlo Viola 76  - 11026 Pont Saint Martin (AO) Italy.

In addition to server address, the data may be processed at the headquarters of illycaffè S.p.A. or and at the offices of the data processors appointed by illycaffè S.p.A. (as well as on the premises of third parties to whom the data can be communicated in quality of independent data controllers and that are indicated in such policy or in appropriate privacy policy statement inside of the site).

Please, read all relevant privacy policies in this website.

Type of processed data and processing procedures

Navigation Data

IT systems and software procedures of this website, in the framework of their regular operation, acquires some personal data whose transfer is implicit in the use of Internet communication protocols.

These data are not collected with a view to linking them to their holders. However, these are data that, by their very nature, with processing and cross-reference with data of third parties, may identify users.

This data category includes IP addresses or domain names of computers of users visiting the website, URI (Uniform Resource Identifier) addresses of required resources, the time of the request, the method used to send the request to the server, the size of the obtained file, the numeric code on the reply status of the server (sent, error, etc.) and other requirements of the operative system and the IT environment of users.

These data are used by illycaffè with the exclusive aim of collecting anonymous statistical information on the website use and to supervise its smooth operation, and they are deleted immediately after processing. Data may be used to determine any liability in the event of IT crimes against the website or, in general, against the Company.

Data may be processed on paper, manually, with IT and electronic means (therefore, illycaffè may file data both on paper and IT support).

Cookie

Definition of cookies

Cookies are small text files that are sent to your computer.
The site in question uses the following types of cookies:

 

Technical cookies

They are cookies essential for the proper operation of the website. These cookies allow you to provide the services requested by users and to browse the site using its best performance. This type of cookie cannot be disabled because it is necessary for the proper operation of the site.

 

 

Cookie name	Type of cookie	Company	Purpose	Retention time
AMCV_*	Technical	illycaffè	AMCV cookies contain the ID or MID of the Experience Cloud visitor. The MID is stored in a key-value pair with the syntax MCMID|<Experience Cloud ID>	Session
AMCVS_*	Technical	illycaffè	The AMCVS cookie is used as a flag to indicate that the session has been initiated. Its value is always 1 and it is discontinuous if the session is terminated	Session
aka-ct-cc	Technical	illycaffè		Session
firstTimeVisit	Technical	illycaffè	Used to make the Sizmek tag function correctly.	Session
illyOptInCookies	Technical	illycaffè	Indicates whether the current visit is the first visit made by the user in the current session.	Session
utag_main	Technical	illycaffè	Used by Tealium’s internal library Policy URL: https://tealium.com/privacy/	365 days
.dpm.demdex.net	Technical	Salesforce	We use cookies to differentiate requests from different browsers and to anonymously save information on user browsing. In particular, we use cookies to anonymously define new visitors, analyse the clickstream of users and track user activities on the site. Policy URL: https://www.salesforce.com/eu/company/privacy/	180 days
RT	Technical	illycaffè	Used to calculate load time information collected for LifeTime Analytics. The cookie will only be present if the application has tracking enabled (in LifeTime Analytics). No association with an actual user identity.	7 days
Illycaffe_Unbounced	Technical	illycaffè	Used to make Floodlight tags function correctly.	Session

 

illycaffè’s cookies are processed with electronic means.

How to delete Cookies

Most browsers allow you to reject/accept cookies. Below we present some practical information to disable cookies on major web browsers

 

Chrome:

1. Select the top right icon to open the personalization dropdown menu
2. Select More tools.
3. Select Clear browsing data.
4. In the box that appears, select “Cookies and other site and plug-in data,” and "Cached images and files.”
5. On the menu box at the top, select "beginning of time" to delete everything.
6. Select Clear browsing data.

 

Mozilla Firefox

1. Go to 'Tools' in the menu bar
2. Click on 'Options'
3. Click on 'Privacy Tab'
4. Click on "Clear Now"
5. Select "Cookies"
6. Click on "Clear Private Data Now"
    

Internet Explorer

1. Select “Tools”
2. Select “Internet Properties”
3. In “General” tab select “Delete…”
4. Select the option “Cookie”
5. Select “Delete”

Safari

1. Click Safari then Preferences. Click on 'Privacy.'
2. Click on 'Details.'
3. You will see a list of websites that store cookies. You can remove single sites by clicking the 'Remove' button and selecting a site. If you want clear all cookies, click 'Remove All.'
4. When you have finished removing sites, click 'Done.'

 

How to browse without cookies

Google Chrome

1. Select the top right icon to open the personalization dropdown menu
2. Select “New Incognito Window”

Mozilla Firefox

1. Select the top right icon to open the personalization dropdown menu
2. Select “Select New Private Window”

Internet Explorer

1. Select “Tools”
2. Select “Safety”
3. Select “InPrivate Browsing”

Safari

1. Select the Gear icon to open the personalization menu
2. Select “Private Browsing...”
3. Click OK

Data that users provide on a voluntary basis

As for specific data collected with relevant forms (i.e. navigation forms), reference is hereby made to the relevant forms and the relevant privacy policies.

The optional, explicit and voluntary sending of electronic mail to the addresses listed on this website involves the subsequent acquisition by illycaffè of the sender's address, which is necessary in order to reply to requests, as well as any other personal data included in the email (and in the attachments thereto).

In this case, the provision of data is optional, but failure to provide the address or other data necessary to process the request will make it impossible to process the request. By sending the e-mail, the interested party authorises illycaffè to process the data in order to process the request.

For any request for materials, the data necessary for the delivery may be communicated by illycaffè to the post office and to carriers.

illycaffè may process data, whether on paper or on IT support, both manually and with other IT or electronic means.

 

Data Controller and Data Protection Officer

The Data Controller is illycaffè S.p.A., having its registered office in via Flavia 110, Trieste, phone number +39.040.3890.111, fax number +39.040.3890.490, e-mail: infoprivacy@illy.com. There is also a Data Protection Officer available at the email address dpo@illy.com and at the addresses of the Company.

 

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We inform you that the GDPR provides the possibility for the data subject to ask the Data Controller (at the above addresses) access to personal data and rectification of them, erasure of data or restriction of processing concerning him/her, data portability; the data subject may also have the possibility to object to the processing of data and to exercise the other rights contained in Chapter 3 Section 1 of the GDPR including the right to withdraw consent, where applicable: the withdrawal of consent does not affect the lawfulness of the processing based on consent given before revocation.

 

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The data subject, if he thinks that the processing of his personal data infringes the provisions of the GDPR and of privacy laws, can always lodge a complaint with the Italian Data Protection Authority, whose references can be found on the website www.garanteprivacy.it.

 

Legal Basis

The legal basis is provided by the fulfilment of legal obligations (Italian and European laws) as well as the legitimate interests of the Data Controller. Furthermore, for the purposes for which consent is provided, the legal basis is the consent itself.

 

Notice and Disclosure Scope

No data from the web service (i.e. the above navigation data) may be notified or disclosed (except for notification to the judiciary or the police, if required).

As for processing based on the relevant forms in the website, reference is hereby made to the relevant forms and any applicable rules.

For any other processing, the data may be disclosed on behalf of illycaffè, each for own role, to all subjects delegated by illycaffè (administrative staff, staff in charge of external relations, other staff described in the relevant privacy policies, IT staff that may also be system managers, IT experts, also external to the Company that may also be system managers, marketing staff also external to the Company, enveloping and mailing staff also external to the Company, staff of Data Processors, staff of the Internet website administration, also external to the Company, attorneys, also external to the Company, staff of the legal office) and to Data Processors (e.g. outsourcers in charge of mailing, marketing, administration and maintenance of servers, website administration). The list of Data Processors is always available by contacting the Data Controller.

If needed, illycaffè may disclose data to the judiciary or to the police or to any other organisation requiring them pursuant to the law, the regulations in force or EU regulations and for legitimate interests such as to assert or defend the rights of the Company.

Option to provide data and processing procedures

For a complete information on the treatment of the data by illycaffè, we invite you to take vision of all the information contained within the various areas of application of the data and all sections of this privacy policy.

 

Specific Notices

As already reported, this website includes other specific summary privacy policies in pages on services on request. Reference is hereby made to such privacy policies integrating this privacy policy.

 

This privacy policy is updated to 23^rd of December 2021. Such update is carried out inside of policy of constant review of the informative ones. The versions of the previous policy statements are available writing to Data Controller (email dpo@illy.com).